Frequently Asked Questions

Here you'll find answer to some of the most common questions.

18 articles in this collection
Written by Don W.

What is proof of delivery?

P.O.D. isn't just a band name.

Written by Don W.
Updated over a week ago

What is proof of receipt?

...and why is it better than proof of delivery?

Written by Don W.
Updated over a week ago

Why would I scan my packages as an online shopper?

Written by Don W.
Updated over a week ago

Scanning

How often can I scan?

Daily Scan Limits in effect

Written by Don W.
Updated over a week ago

Can I use multiple accounts on one device?

Written by Don W.
Updated over a week ago

My carrier isn’t on the list, what do I do?

Written by Don W.
Updated over a week ago

How do I know if my carrier is supported?

Written by Don W.
Updated over a week ago

Can everyone in my household scan as well?

Written by Don W.
Updated over a week ago

Can I scan a package from a different address?

Written by Don W.
Updated over a week ago

Can the same package be scanned by someone else?

Written by Don W.
Updated over a week ago

Can I scan packages addressed to other people?

Written by Don W.
Updated over a week ago

How do I start scanning my packages?

Written by Don W.
Updated over a week ago

Can I use any device to scan packages?

Written by Don W.
Updated over a week ago

Rewards

What type of barcodes can I scan?

Barcodes can be pretty confusing, so let's clear this up.

Written by Don W.
Updated over a week ago

How do I know which of my scans have been paid out?

Written by Don W.
Updated over a week ago

Why haven’t I received my PORT or XPORT yet?

Written by Don W.
Updated over a week ago

Swapping and Redeeming

Why should I hold my PORT or XPORT?

Written by Don W.
Updated over a week ago

How do I swap my PORT for Zilliqa?

Written by Don W.
Updated over a week ago